Sweet Stamp General FAQs

Covid-19/ Brexit has caused some shipping delays within the postal service, but we are still dispatching daily. 

Where is my ordering coming from?                                                                 

Your order is being dispatched from Sweet Stamp HQ based in Ireland.

When will my order be dispatched?                                                         

Currently dispatch takes between 2-5 working days.

Can I track my order?                                                                                         

Yes unless you have chosen the standard delivery option, Once your order is ready to be dispatched from us, we will send you an email with all of your tracking details.

Standard shipping options have no tracking information and if lost or damaged in transit unfortunately there is no option for refund.

I never received an order confirmation email?                                            

Your confirmation may have been sent to your spam folder, If you still cannot find it please email us with the name, address and email address used when placing the order and we will confirm that we have received your order.

When will my order arrive?                                                                            

Ireland & UK orders should arrive to you within a couple of days of being dispatched. International orders on average take on average 14 working days to arrive, but some destinations may have a longer lead time.  We recommend keeping an eye on your tracking information for the latest updated on your order. 

My order has been dispatched but I have not received it?                           

Please contact the courier directly regarding your package as they are a third part company, they may be able to provide more information to you. Usual delays are due to bank holidays, attempted and failed Delivery, customs and unable to find address.

International Shipping?

We use FedEx to ship our international orders, once your order is ready to be dispatched we will send you on your tracking number

Can I ship my order to my PO Box?

Unfortunately our courier does not deliver to PO boxes, please do not input a PO box address as this might delay your orders dispatch. 

Will I be charged customs/duties?

As we are based in Ireland some international orders will incur customs charges, which will be up to the consignee of the package to pay.

If you choose not to pay the customs charges your order will be retuned to us, we will issue a refund on the cost of your goods once your package arrives back to us. 

As the UK has now left the EU, UK orders may incur custom charges

There is a problem with my order?                                                                   

In the rare instance you notice an issue with your order please get in touch with us within 48 hours of receiving your order so we can get this stored for you as quickly as possible. 

Is Sweet Stamp hardwearing?

Yes with correct use Sweet Stamp can last years, if you use Sweet Stamp incorrectly you may cause damage or breakages, We advising treating your set as if it was as fragile as glass 

Broken/Damaged or Missing/Incorrect items?

If you receive a broken/damaged or missing/incorrect item please contact us within 24 hours of receiving your order with photos of the damage, 

Can I add to an order?                                                                                        

If you have already placed an order on our website and wish to add to it please get in touch with us hello@sweetstamp.online, with your order number and what you would like to add to your order, we cannot guarantee we will always be able to add to excising orders but we will do our best.

Do you offer Custom Products?

Unfortunately we are no longer able to offer custom items. 

Do you offer proofs of Custom orders?

Unfortunately we are no longer able to offer custom items, We do not offer proofs of custom orders there is also no refund or returns offered on custom orders 

Can I return an order?

Please get in touch with us if you want to return an order. We can only except returns that are unopened and in there original packaging. We are unable to cover any the cost of returning items to us, please be aware that if you are sending anything back to us you may be liable for customs charges into Ireland, We will not be able to cover these fees 

When will I get a refund on my returned order?

Once your package has arrived back to us we will process a refund for you straight away, we are unable to process a refund until the item is back with us and in resalable conditions. 

How can I cancel an order?                                                                               

If you wish to cancel an order please get in touch with us as soon as possible hello@sweetstamp.online, We are unable to cancel orders that have already been dispatched from our warehouse.

I need an urgent order?                                                                          

Dispatch normally takes 2-5 working days. If you need assistance please get in touch with us at hello@sweetstamp.online, we can better advise. We also have worldwide stockist who may be closer to you.

How much is Shipping?                                                                                 

Shipping charges vary, for international orders they are weight based. At checkout you will be able to see all of your delivery options. 

Can I order Spare/Replacement letters?                                                       

Yes by searching spare on our website you will be able to place an order for spare letters, At check out you can leave us a message in the notes section of your order, please let us know the name of the set, upper or lower case letter and the letter you need a replacement for.

Can I pay with Paypal?                                                                                     We are unable to accept Paypal, Our website can accept all major credit and debit cards.

Can I purchase storage boxes?                                                                        At the moment our storage boxes are not available separately just yet, We are working to making them available as soon as possible, Keep an eye on our website and social media pages for updates.

Can I change the currency on your website?                                            

Yes you can change the currency by clicking the menu tab you will see all your currency options there, At checkout our website will change back to Euros as we are an Euro currency company.

What is the best way to contact you?                                                            

 All general enquiries can be sent to hello@sweetstamp.online, Our emails are answered during office hours Monday to Friday 10am - 5pm GMT 

I am interested in becoming a Sweet Stamp Stockist?                                    If you are interested in becoming a Sweet Stamp stockist we would love to hear from you, please email us all your business details to wholesale@sweetstamp.online.

I'm having problems using my Pickup pad?                                                       Have a look at our "How to use Sweet Stamp" section on our website, we have some great videos there on how to use Sweet Stamp.